In the case of the cracked screens, it is considered a manufacturer defect so it falls under warranty coverage. Microsoft's limited warranty does not cover damages from drops or mishandling. "If you believe your Surface Laptop 3 is experiencing this issue, you are encouraged to contact our Microsoft Support (opens in new tab) to initiate a repair free of charge during the warranty period of the device." "We have investigated claims of screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause, " Microsoft wrote. As ZDNet reports, Microsoft addressed (opens in new tab) the now known issue on its Surface support page on Friday.
In the meantime, the PC maker was charging customers who were within warranty to fix these defective panels. As we previously reported (opens in new tab), Microsoft was investigating complaints about the Surface Laptop 3's display spontaneously cracking for no reason. Microsoft is no longer charging Surface Laptop 3 owners to repair their cracked screens.
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